Cancel/ Change Order

✏️ Order Adjustment and Address Verification Policy

At Ekkimekki Store, we understand that sometimes plans change. Whether you need to modify your order or update your shipping details, we aim to make the process as smooth and flexible as possible. This policy outlines our procedures for order adjustments, cancellations, and address verification to ensure a seamless shopping experience for our valued customers.

⏳ 12-Hour Window for Order Adjustments

To provide flexibility, we offer a 12-hour window from the time of order placement for any cancellations or modifications. This allows customers to review their order immediately after purchase and make any necessary adjustments.

How to Request Adjustments:

Visit the “Contact Us” section on our website.
Create a support ticket through our system.
Contact our dedicated customer support team at support@ekkimekki.com.

Our team is committed to responding promptly and assisting with changes to your order to ensure it matches your expectations.

Important Note: Once the 12-hour timeframe has passed, we are unable to accommodate cancellations or modifications. This policy helps us process and ship orders quickly while maintaining efficiency and accuracy. Your understanding and cooperation are greatly appreciated.

📝 Cancellations

If you wish to cancel your order within the 12-hour period:

Submit a cancellation request through our website or email.
Include your order number and details of the items to be cancelled.
Once approved, your payment will be refunded to your original payment method.

Please Note: Orders canceled after the 12-hour window may already be in processing or shipping stages, and we will be unable to issue a cancellation.

🔄 Modifications

If you need to modify your order within the 12-hour window, our team can assist with:

Changing item quantities or selections
Adjusting sizes or colors (subject to stock availability)
Updating special instructions or gift notes

Modifications are processed as quickly as possible to prevent delays in shipping. After the 12-hour window, changes cannot be accommodated, as the order may already be in production or packaging.

🏠 Address Accuracy

Ensuring that your delivery address is accurate and complete is critical to a successful delivery. Customers are responsible for providing the correct shipping information, including:

Recipient name
Street address, apartment/suite number (if applicable)
City, state/province, and postal/ZIP code
Contact phone number

We encourage customers to carefully double-check all address details before confirming the order. Accurate information reduces the risk of delivery delays or misrouted packages.

⚠️ Address-Related Issues

Please be aware that Ekkimekki cannot be held responsible for delivery issues resulting from:

Incorrect or incomplete addresses provided by the customer
Misspelled street names or apartment numbers
Changes to the delivery location after the order is confirmed

If your package is returned due to an address error, additional shipping fees may apply for resending the order. Our team will do everything possible to assist you, but correct address information is essential to avoid disruptions.

📬 Updating Your Address

If you notice an error in your shipping details within the 12-hour window, contact our support team immediately. We will make every effort to update the address before the order is shipped.

Once the order has been processed or shipped, it may be impossible to redirect the package. In such cases, customers may need to work with the shipping carrier to retrieve or reroute the delivery.

💌 Customer Support

Our support team is always ready to help you with order adjustments and address verification. Reach out at support@ekkimekki.com with any questions, concerns, or special requests.

We strive to provide:

Quick responses, typically within 24–48 hours
Clear guidance on modifying or canceling orders
Assistance with tracking and delivery issues

Your satisfaction is our priority, and we are committed to providing a smooth and reliable shopping experience.

🌟 Best Practices for Customers

To ensure the best experience with Ekkimekki:

Review your order immediately after purchase for accuracy.
Double-check your shipping address and contact details.
Use the 12-hour window wisely for any cancellations or modifications.
Keep your order confirmation and tracking information handy.

By following these best practices, you can avoid delays, ensure timely delivery, and make the most of our flexible order adjustment policies.

📝 Summary

To summarize our Order Adjustment and Address Verification Policy:

Customers have a 12-hour window for order cancellations or modifications.
After 12 hours, orders cannot be changed or canceled.
Accurate shipping information is the responsibility of the customer.
Ekkimekki is not liable for delivery failures due to incorrect address details.
Contact support@ekkimekki.com for assistance with adjustments or address verification.

Thank you for choosing Ekkimekki Store. Your attention to detail and cooperation help us deliver orders efficiently and ensure your shopping experience is smooth and satisfying.

♥ All of our clothing is designed and handmade in the United States. Your support helps preserve the historic Garment Center of USA and sustain local craftsmanship. ♥