Refund Policy

💳 Refund Policy

At Ekkimekki Store, your satisfaction is our highest priority. We understand that shopping online should be simple, stress-free, and enjoyable. That’s why we have created a comprehensive Refund Policy to ensure that every customer feels secure and confident with their purchase. Below, you will find detailed information on our refund process, eligibility, and how we make it as smooth as possible for you.

⏱ Refund Timeframe

We aim to process all refunds promptly. After your refund request has been reviewed and approved, it will typically be completed within 14 business days.

We know that waiting for a refund can be frustrating. If for any reason there is an unexpected delay, you are welcome to contact our support team. Our goal is to resolve any issues quickly, ensuring you leave satisfied.

Tips for a faster refund:

• Ensure all items are returned in their original condition.

• Include the original receipt or order confirmation.

• Provide accurate tracking information for your returned shipment.

🔒 Secure Transactions

For your peace of mind, all refunds are processed securely through PayPal, one of the world’s most trusted payment systems. This ensures your financial information remains protected throughout the refund process.

We accept various payment methods, including credit cards, debit cards, and PayPal payments. For more detailed information, please refer to our Billing Terms and Conditions.

Your security is important to us, and we never share your personal or payment information with third parties.

✅ Refund Eligibility

Refunds are available once we receive and inspect your returned item. Our team will carefully examine each product to ensure it meets the requirements for a refund.

Once the inspection is complete, you will receive an email notification detailing your eligibility for a refund. If approved, the refund will be issued to your original payment method within the stated processing timeframe.

Please note:

• Items must be in the original condition, unworn, and undamaged.

• All original packaging, tags, and accessories must be included.

• Personalized or custom items may have different refund rules—please contact support for details.

⏳ Delayed Refunds

Sometimes refunds may take a bit longer to appear due to bank processing times. If you notice that your refund has not been credited yet, we recommend the following steps:

1. Check with your bank or credit card provider to confirm if the refund is pending.

2. Confirm with PayPal or your payment service if there are any delays on their end.

If the refund still has not appeared after this, our Support Team is here to assist you. We are committed to resolving any issues and ensuring you receive your refund without unnecessary delays.

🛒 Sale Items

Please note that sale items are not eligible for refunds. Only regular-priced items can be returned for a refund.

We offer this policy because sale items are already discounted and final in pricing. However, if a sale item is defective or damaged, it may still qualify for an exchange—please see the Exchange section below.

🔄 Exchanges

We understand that sometimes you may need an exchange, especially if an item is defective or damaged. At Ekkimekki, we make this process straightforward:

1. Contact our support team at support@ekkimekki.com and explain the issue.

2. Include your order number, item details, and photos of the damage or defect.

3. Our team will provide you with the return address and instructions.

Once we receive your item and confirm the defect, we will process the exchange promptly. We aim to ship your replacement as quickly as possible so you can enjoy your purchase without long delays.

Important tips for exchanges:

• Do not send items back without first contacting support.

• Keep the original packaging for safe return shipping.

• Exchanges are only valid for defective or damaged items, not for style preferences or sizing changes.

📧 How to Contact Support

Our Support Team is available Monday to Saturday, from 8:00 AM to 7:00 PM (EST). If you have any questions about refunds, eligibility, or exchanges, do not hesitate to reach out.

• Email: support@ekkimekki.com

• Response Time: Typically within 24–48 hours

• Friendly Advice: Please provide your order number for faster assistance.

We are committed to helping you have a smooth and stress-free shopping experience.

🌟 Why Choose Ekkimekki

At Ekkimekki Store, we are more than just a retailer—we are a community of customers who deserve transparency, security, and excellent service. Our refund and exchange policies are designed to ensure you always feel confident when shopping with us.

We strive to provide:

• Clear guidelines and straightforward policies

• Fast and secure processing of refunds

• Personal assistance from a friendly support team

• Assurance that defective or damaged items are promptly replaced

📝 Summary

To recap our refund policy in simple terms:

• Refunds are processed within 14 business days after approval.

• Only regular-priced items are eligible for refunds.

• Refunds are made to your original payment method via PayPal.

• Sale items cannot be refunded but may be eligible for exchanges if defective.

• Exchanges are available for damaged or defective items only.

• Always contact support@ekkimekki.com before returning items.

By following these guidelines, your experience with Ekkimekki will be transparent, secure, and customer-friendly.

Thank you for choosing Ekkimekki Store, where your satisfaction is our promise. 💖