Return Policy

💖 Return & Exchange Policy

At Ekkimekki Store, we want you to absolutely love your purchase. Shopping with us means choosing handmade, quality garments designed with care in the United States. However, if something isn’t quite right with your order, we’re here to help you with a simple and clear return and exchange process.

We strive to ensure every customer has a positive experience and is fully satisfied with their purchase.

⏳ Return Timeframe

You may request a return within 30 days of receiving your order. To ensure a smooth process, all returned items must meet the following conditions:

• Original Condition: The item must be in the same condition as when you received it.

• Unworn and Unused: Items should show no signs of wear or use.

• Tags and Packaging: All tags must remain attached, and the item should be returned in its original packaging.

• Proof of Purchase: Include your receipt or other proof of purchase with your return.

Once your return is approved and received, we will notify you via email and issue your refund to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a fault on our end.

🛡 Product Return Conditions

Our store is committed to helping customers with returns or exchanges in the following situations:

1️⃣ Faulty Printing

If there are issues such as blurry printing, color loss, or distortion that does not match the designed sample, we will accept a return or exchange. Your satisfaction with the product quality is our priority.

2️⃣ Spelling Errors

Any spelling errors on the shirt are our responsibility. We will promptly assist with an exchange or return at no extra cost.

3️⃣ Incorrect Color Delivery

If you receive a product in a different color from your order, you may request an exchange without paying any additional fees.

4️⃣ Unwanted Color Stains

If the shirt arrives with strange color stains, marks, or defects not caused by normal wear, we will accept the return or exchange to ensure you receive a product in perfect condition.

5️⃣ Other Errors from Our Products or Services

We continuously strive for excellence. If any other errors occur due to our products or services, we will review your case carefully and resolve it to guarantee customer satisfaction.

⚠️ Exceptions & Non-Returnable Cases

Please note that customized products are made according to customer specifications. Returns or exchanges cannot be accepted in the following cases:

• Incorrect Print Selection: If you selected the wrong design or print, we cannot accept the return.

• Wrong Size: Selecting a size that does not fit your personal needs cannot be refunded or exchanged.

• Customer Errors in Custom Orders: Any spelling mistakes, incorrect names, or other personalization errors provided by the customer are not eligible for returns.

To avoid any inconvenience, we strongly encourage customers to carefully review product details before confirming an order. Make sure all information and custom requests are accurate to ensure a seamless experience.

📦 How to Return

If your item qualifies for a return or exchange:

1. Contact our support team at support@ekkimekki.com and provide:

   • Your order number

   • Item details

   • Photos of any defects or errors (if applicable)

2. Our team will provide the return shipping address and detailed instructions.

3. Ship your item securely. Once received and inspected, we will process your refund or send a replacement as quickly as possible.

Important Tips for Returns:

• Do not send items back without contacting support first.

• Keep all original packaging and tags for safe shipping.

• Use a trackable shipping service to prevent loss during transit.

💌 Customer Support

Our friendly support team is available Monday to Saturday, from 8:00 AM to 7:00 PM (EST). If you have any questions regarding returns, exchanges, or product details, please do not hesitate to contact us.

Email: support@ekkimekki.com
Response Time: Typically within 24–48 hours

We are committed to helping you have a positive shopping experience, answering all questions, and resolving any issues promptly.

🌟 Why Shop with Ekkimekki

By choosing Ekkimekki, you are supporting an independent business that values quality and craftsmanship. All our clothing is designed and handmade in the United States, and your support helps keep the historic Garment Center of the USA alive.

We take pride in creating garments that are:

• High-quality and handmade

• Customizable and personalized

• Designed with care and attention to detail

When you shop with Ekkimekki, you are not just buying clothes—you are supporting artisans, tradition, and quality craftsmanship.

📝 Summary

To summarize our Return & Exchange Policy:

• Returns are accepted within 30 days of delivery for items meeting the condition requirements.

• Only items in original condition, unworn, with tags and packaging are eligible.

• Faulty printing, spelling errors, incorrect color, and stains are all valid reasons for returns or exchanges.

• Customization errors provided by customers or wrong sizing selections are not refundable.

• Contact support@ekkimekki.com before sending any returns.

• Shipping fees are non-refundable unless the error is on our part.

Thank you for supporting Ekkimekki Store. We appreciate your trust in us and are committed to providing a smooth, transparent, and satisfying shopping experience.

♥ All of our clothing is handmade in the United States, and your support helps keep the tradition of American garment-making alive. Thank you for choosing Ekkimekki! ♥