Return & Refund Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.
You may request a return within 30 days of receiving your order. To be eligible, items must meet the following conditions:

• The item must be in the same condition as when you received it

• Unworn or unused, with no signs of wear

• All tags attached and in the original packaging

• Accompanied by a receipt or proof of purchase

Once your return is approved and received, we’ll notify you and issue your refund to your original payment method. Please note, shipping fees are non-refundable, and return shipping costs may apply.

Product Return Conditions:
Our store is committed to assisting customers with product exchanges or returns in the following cases:

• Faulty printing: In the event of issues such as blurry printing, color loss, or distortion not in line with the designed sample, …

• Spelling errors on the shirt: If there are any spelling errors on the product, we will take responsibility and assist with exchanges or returns.

• Incorrect color delivery: If the product is delivered in a different color from the placed order, customers have the right to request an exchange at no additional cost.

• Strange color stains on the shirt: If there are any issues related to unwanted color stains on the product, we will accept exchanges.

Other errors originating from our products or services: We will review and resolve any other error cases originating from our products or store services to ensure customer satisfaction.

Note:
Products at Ekkimekki  are designed and manufactured according to customer specifications. Therefore, we cannot accept or support returns in the following cases:

• Incorrect print selection for the product.

• Choosing an inappropriate size for personal needs.

• Spelling errors or incorrect information provided by the customer. (for custom products)

If you have any questions or would like to start a return, please contact our support team at [support email].
To avoid any inconvenience, we encourage customers to carefully check product details before completing the purchase process. Ensure that all information and personal requests are entered correctly before confirming the order.
Our customer support team is always ready to assist you with any product and ordering issues. Please do not hesitate to contact us if you need any assistance.

♥Thank you for supporting our independent business.
All of our clothing are designed and handmade in United States.
Your support helps to keep the historic Garment Center of USA alive.♥